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Air Rage

Language EnglishEnglish
Book Hardback
Book Air Rage Angela Dahlberg
Libristo code: 04678081
Publishers Taylor & Francis Ltd, May 2001
This book introduces a new Human Factors concept that includes the air passenger as an integral part... Full description
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This book introduces a new Human Factors concept that includes the air passenger as an integral part of the aviation system. It develops a revised Reason Model on Human Error that applies its principles to the prevention of passenger misconduct, with a focus on organizational issues affecting the interface between the air passenger and the airlines. It also builds a synergistic model addressing the traditional conflict between safety and service objectives. Incorporating a diffusion of air traveller tension, a Passenger Risk Management Model leads to a strategic approach for reducing incidents of Air Rage.

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About the book

Full name Air Rage
Author Angela Dahlberg
Language English
Binding Book - Hardback
Date of issue 2001
Number of pages 328
EAN 9780754613251
ISBN 0754613259
Libristo code 04678081
Publishers Taylor & Francis Ltd
Weight 770
Dimensions 156 x 234

Categories

Society & Social Sciences > Society & culture: general > Social & ethical issues > Violence in society
Economics, Finance, Business & Management > Industry & industrial studies > Transport industries
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