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Boomerang!
Language
English
English
Book
Paperback
Quality of service is essential in the retail industry, if customers are to return time after time....
Full description
Libristo code: 04321114
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68 b
68 b
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Quality of service is essential in the retail industry, if customers are to return time after time. This book sets out the "Continue and Begin" method of training for quality, using anonymous shoppers to observe staff in action. It explains how to motivate people and help them to improve, to achieve consistent high quality service across all branches of a company.
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About the book
Full name
Boomerang!
Author
Nick Drake-Knight
Language
English
English
Binding
Book - Paperback
Date of issue
2007
Number of pages
260
EAN
9781905665518
ISBN
1905665512
Libristo code
04321114
Publishers
Pollinger in Print
Weight
330
Dimensions
142 x 216 x 14
Categories
Economics, Finance, Business & Management
>
Business & Management
>
Management & management techniques
>
Management of specific areas
>
Personnel & human resources management
Economics, Finance, Business & Management
>
Business & Management
>
Management & management techniques
>
Quality Assurance (QA) & Total Quality Management (TQM)
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