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Call Center Handbook

Language EnglishEnglish
Book Paperback
Book Call Center Handbook Keith Dawson
Libristo code: 08881236
Publishers Taylor & Francis Ltd, November 2003
A guide to starting, running, and improving your call center, this guide covers various things from...
? points 172 b
71.12 €
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A guide to starting, running, and improving your call center, this guide covers various things from choosing the best site and buying the right equipment to managing agents, monitoring productivity, and enhancing customer relationships.

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About the book

Full name Call Center Handbook
Author Keith Dawson
Language English
Binding Book - Paperback
Date of issue 2003
Number of pages 283
EAN 9781578203055
ISBN 9781578203055
Libristo code 08881236
Publishers Taylor & Francis Ltd
Weight 472
Dimensions 152 x 229 x 16

Categories

Economics, Finance, Business & Management > Business & Management > Sales & marketing > Customer services
Economics, Finance, Business & Management > Business & Management > Office & workplace > Working patterns & practices
Economics, Finance, Business & Management > Business & Management > E-commerce: business aspects
Computing & Information Technology > Digital lifestyle > Internet guides & online services
Computing & Information Technology > Computer science > Human–computer interaction
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