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Call Center Optimization
Language
English
English
Book
Paperback
This book gives an accessible overview of the role and potential of mathematical optimization in cal...
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Libristo code: 10910629
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102 b
102 b
42.33
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This book gives an accessible overview of the role and potential of mathematical optimization in call centers. It deals extensively with all aspects of workforce management, but also with topics such as call routing and the scheduling of multiple channels.
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