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Customer Rules

Language EnglishEnglish
Book Hardback
Book Customer Rules Lee Cockerell
Libristo code: 01260837
Publishers Random House, April 2013
The former executive vice president of Walt Disney World shares indispensable rules for serving cust... Full description
? points 47 b
19.32 €
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The former executive vice president of Walt Disney World shares indispensable rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40-plus years in the hospitality industry.

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About the book

Full name Customer Rules
Author Lee Cockerell
Language English
Binding Book - Hardback
Date of issue 2013
Number of pages 208
EAN 9780770435608
ISBN 0770435602
Libristo code 01260837
Publishers Random House
Weight 286
Dimensions 127 x 191 x 21

Categories

Economics, Finance, Business & Management > Business & Management > Sales & marketing > Customer services
Economics, Finance, Business & Management > Business & Management > Management & management techniques
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