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Customer Service Games for Training
Language
English
English
Book
Hardback
This title was first published in 2011.After World War II, a systems approach to solving complex pro...
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Libristo code: 16291328
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This title was first published in 2011.After World War II, a systems approach to solving complex problems and managing complex systems came into vogue among engineers, scientists, and managers, fostered in part by the diffusion of digital computing power.Enthusiasm for the approach peaked during the Johnson administration, when it was applied to everything from military command and control systems to poverty in American cities. Although its failure in the social sphere, coupled with increasing skepticism about the role of technology and "experts" in American society, led to a retrenchment, systems methods are still part of modern managerial practice.
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About the book
Full name
Customer Service Games for Training
Author
Agatha C Hughes, Thomas P Hughes
Language
English
English
Binding
Book - Hardback
Date of issue
2017
Number of pages
184
EAN
9781138742741
ISBN
9781138742741
Libristo code
16291328
Publishers
Taylor & Francis Ltd
Weight
454
Dimensions
170 x 245
Categories
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