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Customer Service Training

Language EnglishEnglish
Book Paperback
Book Customer Service Training Kimberly Delvin
Libristo code: 02811005
Publishers American Society for Training & Development, September 2015
Effective customer service training covers more than niceties. Organizational profitability is threa... Full description
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Effective customer service training covers more than niceties. Organizational profitability is threatened when staff are unable to manage customer needs. Yet it takes more than soft skills training to turn these situations around. A great customer service

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About the book

Full name Customer Service Training
Author Kimberly Delvin
Language English
Binding Book - Paperback
Date of issue 2015
Number of pages 232
EAN 9781562869687
ISBN 9781562869687
Libristo code 02811005
Publishers American Society for Training & Development
Weight 567
Dimensions 152 x 229 x 13

Categories

Economics, Finance, Business & Management > Business & Management > Management & management techniques > Management of specific areas > Personnel & human resources management
Economics, Finance, Business & Management > Business & Management > Management & management techniques > Management: leadership & motivation
Health, Relationships & Personal development > Self-help & personal development > Advice on careers & achieving success
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