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Delighting Customers

How to build a customer-driven organization

Language EnglishEnglish
Book Paperback
Book Delighting Customers P. Donovan
Libristo code: 02184530
Publishers Springer, November 2012
This book provides a comprehensive guide to satisfying customers by taking a practical step-by-step... Full description
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114.24 €
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This book provides a comprehensive guide to satisfying customers by taking a practical step-by-step approach and exploring different kinds of service provision. Each chapter is supported by specific case studies and examples of best practice in Europe.

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About the book

Full name Delighting Customers
Author P. Donovan, T. Samler
Language English
Binding Book - Paperback
Date of issue 2012
Number of pages 243
EAN 9789401045285
ISBN 9401045283
Libristo code 02184530
Publishers Springer
Weight 380
Dimensions 155 x 235 x 15

Categories

Economics, Finance, Business & Management > Business & Management > Management & management techniques > Management of specific areas > Production & quality control management
Economics, Finance, Business & Management > Business & Management > Sales & marketing
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