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Emotional Labor
Language
English
English
Book
Hardback
Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice...
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Libristo code: 06327498
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Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice. This book focuses on this emotional labor and what it takes to perform it. It contains stories from the trenches gleaned through interviews, focus groups, and survey data.
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About the book
Full name
Emotional Labor
Author
Sharon H. Mastracci
Language
English
English
Binding
Book - Hardback
Date of issue
2008
Number of pages
256
EAN
9780765621160
ISBN
9780765621160
Libristo code
06327498
Publishers
Taylor & Francis Ltd
Weight
499
Dimensions
152 x 229 x 20
Categories
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