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Improving Service Level Engineering

An Intuitionistic Fuzzy Approach

Language EnglishEnglish
Book Hardback
Book Improving Service Level Engineering Roland Schutze
Libristo code: 16293147
Publishers Springer International Publishing AG, July 2017
This book examines how fuzzy methods can be employed to manage service levels in business and IT ali... Full description
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This book examines how fuzzy methods can be employed to manage service levels in business and IT alignment. It starts by mapping the dependencies of service level agreements, coming up with gradual and bi-polar concepts to eventually classify the level of coupling by intuitionistic fuzzy sets. The second part presents an approach to analyze the impact of service failures using intuitionistic fuzzy methods (IFSFIA). Lastly, the third part of the book extends the concept towards business and IT-aligned service-level engineering and provides two use cases.

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About the book

Full name Improving Service Level Engineering
Author Roland Schutze
Language English
Binding Book - Hardback
Date of issue 2017
Number of pages 195
EAN 9783319597157
ISBN 9783319597157
Libristo code 16293147
Publishers Springer International Publishing AG
Weight 4616
Dimensions 155 x 235 x 16

Categories

Computing & Information Technology > Computer science > Mathematical theory of computation > Maths for computer scientists
Computing & Information Technology > Computer science > Human–computer interaction > Information architecture
Economics, Finance, Business & Management > Business & Management > Business mathematics & systems
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