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Traditional performance metrics, such as number of contracts signed per month per Army recruiter, do not adequately measure recruiter effort, skill, and productivity. The authors develop a "preferred performance metric" that takes into account the difficulty of recruiting different types of youth in various markets and propose short-term changes to the system that would more accurately assess recruiter effort and skill.This book evaluates traditional performance metrics for Army recruiters and develops a "preferred" metric that takes into account the difficulty of recruiting different types of youth in various markets.
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