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Practical Guide to Call Center Technology

Select the Right Systems for Total Customer Satisfaction

Language EnglishEnglish
Book Paperback
Book Practical Guide to Call Center Technology Andrew J. Waite
Libristo code: 06714815
Publishers Taylor & Francis Ltd, January 2002
Shows how to navigate the business, technical, and financial issues in building and managing a custo... Full description
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71.12 €
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Shows how to navigate the business, technical, and financial issues in building and managing a customer contact center. This book also shows how to get the most out of ACD's (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales.

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About the book

Full name Practical Guide to Call Center Technology
Author Andrew J. Waite
Language English
Binding Book - Paperback
Date of issue 2002
Number of pages 504
EAN 9781578200948
ISBN 9781578200948
Libristo code 06714815
Publishers Taylor & Francis Ltd
Weight 692
Dimensions 152 x 228 x 28

Categories

Economics, Finance, Business & Management > Business & Management > Sales & marketing > Public relations
Economics, Finance, Business & Management > Business & Management > Sales & marketing > Customer services
Economics, Finance, Business & Management > Industry & industrial studies > Media, entertainment, information & communication industries
Technology, Engineering, Agriculture > Electronics & communications engineering > Communications engineering / telecommunications
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