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Innovations in Client Experience

Language EnglishEnglish
E-book Adobe ePub DRM
E-book Innovations in Client Experience Ken Grady
Libristo code: 40837862
Publishers Ark Group, July 2021
Client experience (CX) is by no means a new concept. Ever since the service industry came into being... Full description
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256.68 €
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Client experience (CX) is by no means a new concept. Ever since the service industry came into being, providing excellent customer service has been a key concern, with particular focus on how the client experiences the service they are receiving. Yet, client experience is rarely delivered well. Inconsistencies, errors, and an endlessly unanswered phone lead to frustration on the part of the client, and a feeling that they are worth little more than a signature on the monthly timesheet. So, how do law firms, and individual lawyers, ensure they exceed expectations, and deliver the best customer experience possible? And what benefits - tangible and intangible - does this bring? Innovations in Client Experience brings together a collection of global contributors, giving their thoughts and advice on how the legal profession can up its game in client experience, offering innovative strategies and pragmatic advice to those law firms concerned they need to improve their CX.

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About the book

Full name Innovations in Client Experience
Author Ken Grady, Judith McKay, Helen Hamilton-Shaw, Alex Davies, Julian Summerhayes, Yolanda Cartusciello, Kim Carr, Nathaniel Slavin, Sally Dyson, Edwin Bodensiek, Ryan Burruss, Stephen Poor
Language English
Binding E-book - Adobe ePub DRM
Date of issue 2021
Number of pages 100
EAN 9781787426481
Libristo code 40837862
Publishers Ark Group

Categories

Economics, Finance, Business & Management > Business & Management > Business innovation
Law > Jurisprudence & general issues > Legal profession: general
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