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Analysis of Army Transformation and the Effects on Customer Ordering Behavior
Engels
35 b
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The United States Army began a major force transformation in 2003, which required a significant shift in logistics support constructs. This thesis provides an in-process review of the effects of the current transformation efforts on supply effectiveness and attempts to determine factors that influence customer ordering behavior. Specifically, this thesis sought to answer three subproblems addressing the effect of transformation on supply effectiveness, the correlation of supply effectiveness metrics to customer ordering behavior, and identify other potential sources of variance in ordering behavior. The subproblems were answered through an examination of the supply document histories of two Brigade Combat Teams during two six month periods, one in garrison and one in Iraq. The results indicate that force transformation is increasing overall supply effectiveness, but that there is no correlation between the variables of supply effectiveness and customer ordering behavior.
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