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Maximizing Call Center Performance

136 Innovative Ideas for Increasing Productivity and Customer Satisfaction

Language EnglishEnglish
Book Paperback
Book Maximizing Call Center Performance Madeline Bodin
Libristo code: 06705171
Publishers McGraw-Hill Education - Europe, January 1999
This text gives examples of how companies can leverage call centre technology to serve their unique... Full description
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This text gives examples of how companies can leverage call centre technology to serve their unique needs, and how at the same time they can create a positive experience for customers. Solutions from leading call centres are provided for the problems behind basic call centre functions.

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About the book

Full name Maximizing Call Center Performance
Author Madeline Bodin
Language English
Binding Book - Paperback
Date of issue 1999
Number of pages 137
EAN 9781578200269
ISBN 9781578200269
Libristo code 06705171
Publishers McGraw-Hill Education - Europe
Weight 226
Dimensions 229 x 157 x 9

Categories

Economics, Finance, Business & Management > Business & Management > Sales & marketing > Customer services
Economics, Finance, Business & Management > Business & Management > Management & management techniques
Technology, Engineering, Agriculture > Electronics & communications engineering > Communications engineering / telecommunications
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